We send all of our items as postal parcels. ND WORLD is not responsible for items that are damaged during transport. We always pack our items with the greatest care, which minimizes the risk of damage during shipping.
Express delivery (only available in Copenhagen) can be chosen during the check-out procedure.
PICK UP OF ITEMS
If you wish to personally pick up your items, this can be done at our office. The address is: Toldbodgade 10A, 3rd Floor, 1253 Copenhagen K.
Please send us an email about your pick up and time email@example.com
All deliveries to other countries will be shipped by Post Denmark, UPS or DHL.
Normal Service in Europe will approximately take 1-3 working days.
Normal Service outside of Europe will approximately take 3-5 working days.
Delivery costs vary from country to country. The applied costs will be shown during the check-out procedure. If you are unsure about the cost of shipping, you are more than welcome to contact our customer service on firstname.lastname@example.org
When you shop online at ND WORLD you have a 14 day period in which you can tell us you regret the transaction and would like to return your items.
Some items are not included in this policy, or one can lose the right to return an item, for example sealed beauty products where the seal is broken. Or if due to hygienic reasons the item is not suitable for return and the seal has been removed/broken - included in this are sealed under garments. Due to this under garments and bathing suits must be tried with own under garments on, and to ensure that all seals remain intact on the clothing being tried.
The window of return starts on the day which you recieved the items. If the window expires on a holiday, Saturday, Grundlovsdag, Christmas evening or New Year's Eve the window will be extended to the next working day. In case of mulitple items ordered together, but are delivered seperately, or an item which is delivered in parts, the return window starts on the day the last item or part was recieved.
After recieving the items you must handle them with care when determining their make, qualities and how they work. This means you must try on the clothing as you would in a fitting room, and you must only try on shoes indoors, without wearing out the soles. Therefore trying on shoes on a carpet or soft surface is recommended.
If you regret your purchase, your items may be returned to:
Toldbodgade 10A, 3
When shipping your package you should take care that the items are safely packed. You are to be held respondsible for the items until we recieve them. Therefore keep your postal receipt and tracking and trace number.
You must pay the shipping fees and other possible fees when returning an item in the case of revocation.
We expect that you send the items to us as soon as possible, once you have made us aware of your return. Also, you must send them latest 14 days after having declared your regret of the purchase.
Notice! You can also deliver the item back to our office in the centre of Copenhagen.
When we recieve your item we conduct a quality check and thereafter you will be refunded the amount paid to us for the item's purchase.
The amount will always be transferred to the method of payment with which you bought the item. If you have i.e. paid by card then the amount will be transferred to the same card.
The amount must, according to consumer-laws, be refunded within 14 days of recieving the item, we however strive to refund the amount after we have recieved the return shipment.
You can lose your right to a refund for all or part of the original purchase. This happens if the quality of the item is impaired, due to:
You have used the item
For clothing If the label is removed, completely or partially, or if it is missing
It has been damaged while under your responsibility.
You have handled the item in such a way, that was not neccesary to determine the item's composition and uses.
You have not followed the limitations of the right of revocation concerning seals, types of items etc.
If you have used the item to an extent which reaches beyond neccesary to determine the item's type, composition and how to be used, we reserve the right to, after a qualit control check, reduce the amount refunded or even completely withhold a refund. You therefore only liable for possible degradations of the item's quality, due to use which exceeds the neccesary use to determine the item's functions.